Our Team

A picture of Dennis.

Dennis Fancy Care Solutions Manager

Dennis graduated with a Bachelor of Science in Pharmacy from the University of Saskatchewan and has been working in the healthcare field ever since. He has experience working in both the hospital and community settings. Trained as a community CancerCare pharmacist at the Health Sciences Center, Dennis has extensive experience working with palliative care teams. As a pharmacist, he enjoyed visiting seniors in their homes to counsel them on their medications, but was alarmed to see the difficulty many were experiencing while trying to remain in their homes. He realized that many of the people he visited were not getting the help they needed. TheKey is a personal journey for Dennis to reach out to these seniors in need.

A picture of Brian.

Brian BoxallClient Success Manager

For the last 15 years, Brian has worked extensively in the Social Services and Home Health Industry. Prior to his current role as Client Success Manager for TheKey, Brian worked for ImagineAbility, Child and Family Services and CBI Health Group in various roles, including leading the National Contact Center for CBI. Driven by a commitment to the delivery of healthcare services, Brian strongly believes that providing care to people in their homes for as long as possible, achieves the best outcomes for those individuals and their families!

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Chuck Terlesky General Manager

Charles brings over 20+ years of professional business experience in the healthcare field. He has spent a career blending sound business skills, entrepreneurial spirit, and creative efforts to help improve the quality of life for seniors both in the community and their homes. Charles graduated from the University of Calgary with a Bachelor’s in Communication and Culture. He is now serving in his most rewarding role of Regional Caregiver Ambassador for Canada. Charles is passionate about exceeding the expectations of clients and caregivers, and he sets an example of leadership in his office and the industry. He strives to ensure we provide the highest quality caregiving services. Charles can be contacted for any questions regarding the quality of our services or if you know a senior in need of guidance and support.

A picture of Shawntel.

Shawntel Sousa Client Success Manager

Shawntel is an LPN who has spent the last nine years of her career managing client care for both the public and private sectors of home care. Shawntel began her career in the healthcare industry as a healthcare aide 14 years ago, when she decided she wanted to have a more significant impact on in-home care and decided to become a nurse. Shawntel is passionate about implementing a person-centred approach to all client care. She has a niche for all aspects of home care and has significant knowledge in Dementia and Parkinson’s care. In addition, Shawntel has a true passion for helping people age in place, while providing a sense of security for client, families and caregivers.

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Shyanne Hansen Scheduling Specialist

Bringing more than 10 years of expertise in the home care industry to TheKey, Shyanne has worked in both private and public healthcare. She has worked across a number of roles, finding joy in providing clients with caregivers they can form lasting and trusting relationships with. Her goal is to build strong relationships with clients, their families and caregivers. In this way, to better manage client scheduling needs and allowing them to stay in their own homes as long as possible.

A picture of Chandani.

Chandani Patel Caregiver Ambassador

In 2020, Chandani became part of the TheKey team, to support seniors who were facing the challenges of COVID-19 isolation. Initially hired as a Scheduling Coordinator, Chandani quickly demonstrated her abilities and transitioned into the role of Employee Care Manager. In this new position, she seamlessly adapted and shifted gears to better serve the team. Chandani seized an opportunity to become a Caregiver Ambassador, taking on more defined HR responsibilities. The company was instrumental in igniting her interest and showcasing her potential to flourish in this role. With six years of industry experience prior to her time as a paramedic, Chandani intends to enhance her knowledge further by pursuing extra HR management studies moving forward. Her deep passion is reflected in her favorite quote: "They say if you love what you do, you'll never work again, and I think that that saying fits perfectly for me."

A picture of Veronique.

Veronique Ree Recruiter

Veronique has a diploma in Human Resources from George Brown College and joined The Key (formerly Mavencare) in 2021 as a Junior HR Admin. Within 6 months, Veronique was promoted to Caregiver Recruiter for the New York team, and now works to recruit compassionate and quality caregivers for team Calgary and Winnipeg. Veronique is someone who is passionate by nature, loves what she does, and credits her success to determination, dedication and organization. In her spare time, she loves going to the gym, spending time with family, and curling up with a good book.